Both your payment history and top-up history will appear on your Reloadly Portal page under the "My Reports" tab.

You have two options under this tab. "Airtime Transactions" and "Payment History":

This is how your Airtime Transactions Report looks:

You will see the following details: Transaction ID, Date, Operator, Phone, Amount, Profit, Fee

You may search by date and filter by Amount, Operator Name or Phone.

If you or your end user have any issues regarding a transaction please send us the details to support@reloadly.com or through the chat and we will check the transaction for you and give you the operator transaction ID to claim the top-up.

This is how your Payment History Report looks:

You will see the following details: payment ID, Confirmation number, Currency, Amount, Old Balance, New Balance, Date, Card and Card Type.

You may search by date and filter by Amount, Operator Name or Phone.

If you have any issues with a payment not being reflected in your wallet and payment history, please send us the receipt of the wire/paypal/zelle at support@reloadly.com or through the chat and we will check the payment and add it to your wallet.

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